About us

Quorso is one of Retail’s most exciting SaaS startups. Our Agile Stores technology simplifies retailers’ data into daily Next Best Actions (“Missions”) for every store, guaranteed to engage teams and drive sales.

We’re an Enterprise platform, targeting large multi-site retailers. Already companies with over 30,000 stores, including some of the biggest retailers on the planet, are using Quorso to become more Agile, and we’re growing fast. 

We are well funded by one of the world’s largest investors, and our investors include CEOs and Chairpersons of a number of the 100 largest companies in the world.

About the role

This is an incredibly important role for us here at Quorso.

As Director, Enterprise Customers, you will be responsible for building and managing relationships with some of Quorso’s highest profile Enterprise customers in North America. Your engagement will largely be with retailers’ Store Operations teams.

You will report to the CEO, and work closely with other members of the Customer and Sales team. You will also need to collaborate with Quorso’s Marketing and Product teams, as keeping everyone in sync across the business is critical to success. You will interact on a daily basis with our customers, from CXOs and other executives to store managers. This is a hands-on and multi-skilled role: part entrepreneur, part trusted customer thought-partner, part account manager, part project manager, part end user coach, product guru, change maven and evangelist.

Things you’ll be doing day to day:

• Networking, meeting and building relationships with prospective clients
• Building trusted relationships with our customer leads and Executive sponsors
• Overseeing and project managing data implementations at our new enterprise customers
• Managing deployment of our application across large enterprises
• Analyzing and driving customers’ engagement and success
• Delivering business insights (and possibly consulting) to customers
• Collecting customer and user feedback, and identifying new use cases and features for Quorso
• Gathering customer references and case studies
• Issue handling and timely escalation when appropriate
• Organic growth of customer accounts (licence renewals and additional use cases)
• Building your, and Quorso’s, presence, e.g., via regular social media engagement

The type of experience we’re looking for:

A successful candidate will likely combine experience from two areas:

• Store Operations, or a related area of retail at a top tier retailer
• Consulting at a major firm, where you implemented technology or change programs

It’s the type of role where you’ll need to have the ability to converse and have presence with Senior customers, but also reach down and get your hands dirty (we are a lean team).

You will need to be highly emotionally astute and have the ability to both lead, align and focus all types of people (both internal and external) around common goals and timelines.

The role will be based in the US, with other members of the team in Atlanta, Georgia. We do, however, operate a remote-first culture currently.

Is this you?

• A highly driven and self-starting individual with a strong sense of urgency
• Self-directed and resourceful with a strong predisposition to delivery
• Able to multi-task and manage a parallel set of implementations and clients
• Able to develop a big-picture plan and also execute meticulously against it
• Creative and analytical with strong business acumen
• An excellent written and oral communicator
• An innate ability to work with types of different people
• An effective leader
• Humble and to the point
• Entrepreneurial in outlook

One last point….

We are a diverse and inclusive team, and we welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer.